Shipping policy

Last updated: 20 October 2026

Grobytek ships orders to customers within mainland France only. We do not currently deliver to Corsica, overseas territories, or international destinations.

Orders are prepared and handed to the carrier within 1–2 business days after payment confirmation. “Business days” means Monday through Friday, excluding French public holidays. Once the parcel is with the carrier, delivery within mainland France usually takes 3–5 business days. For most orders, you should therefore expect to receive your parcel within roughly 4–7 business days from the date the order is placed. These are normal transit times, not guaranteed deadlines; occasional carrier delays or high-volume periods can add a day or two.

We use Colissimo, Chronopost, and Colis Privé. The carrier assigned to your order is selected based on the destination and the size of the parcel. A tracking number is issued when the parcel leaves our warehouse in Tarascon, and you can follow its progress on the carrier’s website.

Standard delivery within mainland France is free of charge. There is no minimum order value and no handling fee added at checkout. If a carrier attempts delivery and you are not available, the carrier will leave a delivery notice with instructions for rescheduling or collection. If a parcel is returned to us because the address provided at checkout was incomplete or incorrect, or because the parcel was not collected within the carrier’s holding period, we will contact you to arrange redelivery. Additional shipping costs for redelivery in that situation are the customer’s responsibility.

Please check the delivery address carefully before submitting your order. We can only ship to the exact address entered at checkout. If you notice an error immediately after placing an order, contact us as soon as possible at info@grobytek.my or +33611535889; if the parcel has not yet been handed to the carrier, we may be able to correct the address before dispatch.